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FAQs

General Information

In most cases, Oklahoma Disaster Restoration can dispatch our trained personnel to your site within 60 minutes. We are available 24 hours a day, seven days a week.

We are usually able to dry structures in 3-4 days, though some jobs require more time.

Your insurance policy dictates the terms of your coverage. Although policies differ, in most cases, insurance covers the cost to remedy your property damage.

We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.

Water & Flood Damage Questions

Even a small water leak can cause major damage to your home if left unaddressed. If you’ve noticed a leak, take these steps immediately:

  1. Switch off the water source, which is usually located near your water meter.
  2. Use towels to contain the water and prevent it from spreading.
  3. If the water damage is extensive, temporarily disable your home’s power by switching off the electricity. Cables and appliances can become volatile when exposed to water, so do not enter a flooded room if it contains electrical devices.
  4. Move any water-damaged items to a dry place.
  5. Contact Oklahoma Disaster Restoration to schedule an inspection from a water damage cleanup specialist. Our team is available 24/7 for emergency cleanup.

There are numerous causes of water damage ranging from torrential rainstorms to pipe leaks. If your home has suffered water damage, it is crucial that you identify the root cause of the problem to prevent similar issues from arising in the future. This is why it’s so important to schedule a visit from a water damage cleanup expert who has the knowledge and tools to identify and fix the problem quickly.

Repairing your home after a flood is more complicated than it might seem at first. If the water damage is extensive, your property may need extensive repairs to the foundation, framing, walls, and floors.

Mold growth can also damage your home after a flood. Mold flourishes in moist areas, so it’s a primary concern after any water damage. At ODR, our team can assist with water damage cleanup, dehumidification, and mold remediation. We can also help with restoring water-damaged possessions.

Mold tends to grow in warm, dry, and dark places. It can grow on just about any material.

After water damage, mold often grows at the damage site, which may be behind walls or on a leaky pipe. However, airborne spores released by mold can travel throughout your home and cause outbreaks in other areas. This is why mold remediation and dehumidification are so important after a flood.

Your crawlspace is the area beneath your home where contractors access your plumbing and wiring systems. In the event of a leak or flood, gravity has the effect of drawing excess water down into the crawlspace. Since this area is never exposed to sunlight, the excess dampness can lead to mold growth.

Calling in a water damage expert from Oklahoma Disaster Restoration is particularly important if your crawlspace has been flooded. A fast response is crucial for mitigating the structural damage and preventing mold growth.

When an ODR water damage technician arrives to your home, the first step will be stopping the source of the water damage. Your technician will then inspect the damage, test for mold growth, and create a remediation plan. This plan may involve water extraction, mold remediation, drying and dehumidification, basic cleanup, and structural repairs.

Fire & Smoke Damage Questions

It is common for homeowners to think that fire damage was confined to one room—only to find out a few days later that the smell and residue of smoke has traveled throughout their home, even in areas where the flames did not spread.

As smoke travels, its residue clings to soft surfaces such as curtains, bedding, and carpet. It can also cover your roof and walls. This residue is actually unspent fuel and sets the foundation for a subsequent fire. To ensure that your home is entirely free of smoke residue, it’s important that you contact a professional remediation crew like Oklahoma Disaster Restoration rather than simply trying to identify all affected areas yourself.

If your home sustained major fire or smoke damage, follow these steps:

1. Relocate Your Family Temporarily: Fire-damaged homes are often structurally unstable, so you should relocate your family until you know the extent of the damage. Due to lingering smoke residue, a subsequent fire could ignite, so it’s important that you get your family out of harm’s way.

2. File a Homeowner’s Insurance Claim: Submit a written notice to your homeowner’s insurance company as soon as possible. If you wait too long, your insurer might dispute your claim.

3. Call Oklahoma Disaster Restoration: Our fire damage team will help you secure the area and avoid subsequent fires due to smoke residue. We will evaluate the damage and give you a transparent estimate on the cost of repairs. We can also help you file a claim with your homeowner’s insurance company.

The first step in fire damage remediation is to conduct a comprehensive assessment of the destruction. An inspector from ODR will identify all areas of your home that have been affected, create a detailed remediation plan, and explain what will be necessary to restore your home to its pre-fire condition.

Every home is different, and no two fires are the same. The process of restoring your home will depend on the size of the fire, the specific rooms affected, and the structure of your home (wiring, plumbing, windows, HVAC system, tiling, and mechanical systems).

If you contact Oklahoma Disaster Restoration, we will handle every aspect of your fire damage remediation—from the initial assessment to the insurance claim to the repairs. However, if you only consult a general contractor, you might need to bring in specialized teams for smoke residue cleanup, damage assessments, and other aspects of the restoration process.

Fire and smoke cleanup is not a do-it-yourself project. Even if your home did not sustain major structural damage, specific tools and techniques are necessary to remove smoke residue. If you make an oversight, a subsequent fire could start, and your insurance company might dispute your claim, arguing that your own negligence was a contributing factor. It’s always best to contact Fire Damage restoration experts like Oklahoma Disaster Restoration.

It is important that the restoration process begins as soon as possible to minimize the overall cost of repairs. At ODR, we understand the importance of restoring your home to its pre-fire condition quickly. Our team will arrive promptly and give you a realistic timeline for repairs before the restoration process begins.

Mold Remediation Questions

Yes. Mold spreads by releasing spores into the air, which can contribute to serious health complications. Besides causing eye and skin irritation, spores can be inhaled and cause allergic reactions and respiratory illness, which can be deadly for people with weak immune systems such as infants and the elderly. Inhaled mold spores can also cause asthma attacks.

Symptoms of an allergic reaction to mold include sneezing, a runny nose, itchy red eyes, and skin rashes. Worsening asthma symptoms are also an adverse reaction to mold. Make a call to a Mold Remediation company like Oklahoma Disaster Restoration if you think you have a mold issue.

Look out for water stains or visible mold growth in areas where a water leak has occurred. This is common on roofs, pipes, ceilings, and walls. Mold is particularly fond of dark, cool, and damp areas such as basements. Mold is often first identified by its musty smell.

If you believe there’s a mold outbreak in your home, it’s important that you act quickly to prevent it from spreading to other rooms. A fast response could make the remediation process much easier and less expensive. To schedule a mold inspection from an expert technician, contact Oklahoma Disaster Restoration today at 918-992-4ODR.

Even if mold cannot be seen or smelled, it can still be detected through air sampling. This provides details about the mold spores themselves: how many there are, where they’re growing, and what type of mold they are.

Yes. Mold can grow on just about any type of material as long as there’s enough moisture in the air. It often causes stains and structural damage—especially behind walls where mold often goes unnoticed for a significant amount of time.

The best way to prevent the growth of mold in your home is to control the environment. Keep the humidity level between 40 percent and 60 percent. Make sure damp places have sufficient ventilation, and use exhaust fans in areas that are likely to collect heat and moisture such as your bathrooms and kitchen.

Unfortunately, since mold only requires a small amount of moisture to grow, you could take all of these steps and still fall victim to an outbreak.

If you believe mold is growing in your home, or if you recently suffered water damage and you want to take steps to prevent mold growth, contact Oklahoma Disaster Restoration. Call 918-992-4ODR today to schedule a visit from a mold remediation specialist.